Facilities & Staffing

As a critical link between our clients’ brands and their customers, we recognize the importance of providing exceptional facilities with dedicated space and highly trained personnel for each program.

Triplefin’s Distribution Centers offer a total of 230,000 square feet in Cincinnati and are completely integrated with our 50+ seat Contact Center and Financial Management Services department through technology, processes and procedures.

This integration results in our ability to automatically receive orders from multiple channels, including EDI, phone, fax, e-mail, web and mail, and route orders to the Distribution Centers for immediate fulfillment.

Our Distribution Centers feature:

• Dedicated storage space for client programs
• Comprehensive program management, including dedicated teams and managers
• ISO-registered processes and procedures
• Program-specific quality assurance
• Comprehensive inventory management
• Best-of-breed order, warehouse and transportation management systems
• RF gun technologies
• Temperature-controlled environment with cold storage capabilities
• 24 x 7 security including digital cameras
• Haz-Mat certification
• Recalls and returns management
• Product destruction
• Current Good Manufacturing Practices (cGMP), Prescription Drug Marketing Act (PDMA), Drug Enforcement Administration (DEA) and Food and Drug Administration (FDA) compliant
• Verified Accredited Wholesale Distributor (VAWD) pending
• High speed shrink-wrap and fin-seal capabilities
• Rate shopping capabilities for various shipping methods and carriers
• Shipping carrier contract rates which can be utilized by clients
• Strategic Midwest location that offers shipping economies
• Training programs that include:
  • Program specific training
  • Standard Operating Procedures (SOP) and Service Level Agreement (SLA)
  • ISO 9001:2000
  • HIPAA
  • Haz Mat
  • Systems
  • cGMP, PDMA, DEA and FDA
  • Disaster Recovery

The features of our Contact Center include:

• 50+ blended and web-enabled workstations
• State-of-the-art Cisco VoIP phone system
• Multiple channels of communication includes toll-free telephone call handling, Internet, e-mail, Interactive Voice Response (IVR), fax and mail
• Dedicated, shared and virtual agent staffing
• Remote client monitoring capabilities
• Foreign language assistance
• Use of sophisticated order management, contact management and knowledge management systems
• IVR and telemarketing scripting
• Toll-free number acquisition and set-up
• Hot transfer capability
• Transfer to and from IVR systems
• Program-specific quality assurance
• Training programs that include:
  • Program specific training
  • Standard Operating Procedures (SOP) and Service Level Agreements (SLA)
  • ISO 9001:2000
  • HIPAA
  • Haz Mat
  • Systems
  • cGMP, PDMA, DEA and FDA
  • Disaster Recovery