Order Management

We offer many convenient ways for your customers to place orders and surround their experience with highly trained, professional representatives who have complete visibility into the lifecycle of each order.

Our order channels include:

• Phone
• e-mail and Web
• Fax
• Interactive Voice Response (IVR)
• Electronic Data Interchange (EDI)
• Mail, including, Business Reply Cards (BRCs)
• File transfers

Additional order management capabilities include:

• Credit card processing and authorization
• Future order management and subscriptions
• Back order management
• Auto-shipment management
• Product recall and returns management
• Refunds
• Order and shipment tracking
• Consumer and trade rebate processing